Refund Policy

This Policy is part of the Terms of Service and covers payments for access to the Repetoo platform.

1. Try before you pay

Every feature is free for the first 3 days, no card required.

2. When we refund

• Within 14 days of your first payment: a full refund if your school decides not to continue.
• Yearly plans: the cost of full unused months, recalculated at the monthly price.
• If the platform is unavailable through our fault for more than 24 hours in a row: we extend your period or refund a proportional amount, at your choice.
• Duplicate or mistaken payments: refunded in full.

3. When we don't

• For the current month already started on a monthly plan, except the cases above.
• If access was suspended for a breach of the Terms.

4. Student payments to schools

Money students pay schools for lessons through the platform goes to the school. Refunds for lessons follow the school's own rules.

5. How to request a refund

Write to hello@repetoo.com from the email of your school account with the school name, payment date and amount. We review requests within 5 business days; money returns to the original payment method within up to 10 business days depending on the bank.